常見問題
We’ve created our FAQs to enable you find out all that you need to support Box of Hope, and create a fabulous gift. Of course, if you still have a question, then please do 联系我们 我们很乐意提供帮助。
般問題
- 請檢查下車地點 這裡 from end October 2025.
- Please note that we only have our temporary, donated office space for a very short term, so unfortunately we are unable to receive gifts after the deadline of Friday 14th November 2025.
當然可以——請點擊這裡。
- 理想情況下,盒子的大小應約為 30 厘米 x 19 厘米 x 10 厘米——大約是成人鞋盒的大小。我們懇請您不要使用過大或過小的盒子! approximately 30cm x 19cm x 10cm – roughly the size of an adult shoe box. We kindly ask that you don’t use boxes that are oversized or too small as that presents us with shipping challenges. But if you are looking to be sustainable, then feel free to use a reusable bag or backpack.
- Yes please. Please wrap the box and lid separately (please don’t seal the box) as we need to check the box contents prior to shipping. We also love to receive boxes that have been painted, drawn on, wrapped or decorated in any way that is festive!
- 每個盒子在發送給收件人之前都會經過檢查,但您可以在盒子周圍纏橡筋或繩子帶以確保安全。
- No, it is possible to use a reusable bag – please keep this to a similar size as the shoe box and fill it in the same way. This way, you are helping us to improve upon our sustainability and provide the child with a big they can use for school or storage at home. Be careful not to include fragile items that could be easily broken in transportation
- No food thank you. Please visit our how to make a box/what to pack & what not to pack for a full list of what can and cannot be included.
- Yes – As the gifts are given out to children in specified age and gender groups, we like them to be fairly standard and to include all the essential items. Stationery and board games are always the most loved items!
- We check the gifts to ensure the contents are appropriate for their intended recipients – as indicated by the donor’s choice on the gift sticker. Fairness is important to us, so we need to ensure each gift contains all the required elements. In addition, some of our gifts travel overseas, so we need to ensure that the box’s contents comply with international customs.
- Given the amazingly huge volume of gifts received, it is impossible for us to keep tabs on each one. But by specifying age and gender on your gift sticker, you will have a rough idea of its recipient. Just remember that you are giving a tremendous gift that will make a child very happy!
- No thank you. Each gift must only contain new items. But if you are looking to make your box more sustainable, then consider eco-friendly contents (wooden pencils, recycled notepads) and gift them in a reusable bag, rather than a box.
- 沒問題。我們也歡迎可重複使用的袋子/束帶背包/書包。請確保它們大約有一張 A4 紙那麼大,並且足夠堅固以保護裡面的東西。
學校的常見問題
- 有一個簡短的表格可以幫助我們為您提供所需的一切。 schoolteam@boxofhope.org 開始。有一個簡短的表格可以幫助我們為您提供所需的一切。
是的,我們很樂意! 請聯繫學校團隊以了解更多信息!
- 請通過電子郵件發送您的希望之盒學校聯繫人以獲得支持
- 一旦將貼紙請求發送到打印機,我們無法保證會有更多貼紙 - 但您可以自己打印!請點擊 這裡 訪問貼紙文件。
- 按此處在學校區域獲取它們或通過電子郵件發送您的 希望之箱學校聯繫人
- Our logistics company can only collect directly from schools donating over 50 gifts. But if you have less than 50, we would still love you to participate and you are welcome to drop them off at one of our designated locations – click here and go to where to take my gift to find out where.
- We are reliant on our logistics partners generously volunteering their resources and availability. Therefore, we can not guarantee a specific time or date, but if you let us know in plenty of time, we can consider requests when planning.
- ●請與您的希望之盒聯繫人協調以獲得支持和更多信息。
- We support a large number of charities all across Asia and given the logistics involved we can’t guarantee that your gifts will be sent to a specific location. Please know that each gift goes to a child who really needs it.
- 如果有人可以在學校等待我們的後勤團隊到達,那就太好了。 我們的日程安排很緊,所以一旦安排好就很難更改時間。
- Simply stack them up. Our logistics team will come with large cartons to put the gifts in. Please don’t put them in plastic bags or put rope around them.
No, our logistic team will load all the gifts by themselves.
- All gifts are automatically entered into the design competition and our volunteers have the tricky task of choosing those that are best decorated and beautifully filled! Don’t forget to put your name and school on the gift sticker!
- We request that Secondary students create boxes that we can give to teenage recipients. Things like notebooks, school stationery, caps, socks, wallets and small soft toys are always well received. Secondary students can also use Box of Hope as a means for earning CAS points towards their IB. For more information on ways to do this, please send an email to schoolteam@boxofhope.org.
企業常見問題
- 歡迎!為了參與其中,請與我們的企業團隊聯絡corporates@boxofhope.org參與。
- ●有的,我們十分高興能分享我們的通訊工具
- Due to inflated shipping costs, we must charge our corporate supporters $30 HKD per donated gift. We will invoice you for this, once your total gift numbers are confirmed. We hope that you understand.
- Unfortunately, we cannot provide receipts for individual gifts donated, but can provide for financial donations.
- 可能! 請通過donations@boxofhope.org 聯繫我們的捐贈團隊 donations@boxofhope.org
- We run corporate volunteering sessions for teams of 12, in return for a donation of $8,000HKD. These three-hour sessions, provide great insight as to what goes on behind the scenes and make a positive contribution to our operations. AM and PM sessions run through November – please contact the Corporate Team to find out more.
- Whilst many of our charities are happy to share photos of their happy gift recipients, some are not, and we must respect the privacy of those under their care.
- Please see the list for teenage or baby items on the corporate site.
義工的常見問題
- We prefer that volunteers come for the entire three-hour shift. With thousands of gifts to check, we need a committed team. Please come on time as we give each team an introductory session to ensure we are all aware of the task at hand. Thank you.
- Gift checking involves opening all of the gifts that we receive to ensure their contents are age/gender/destination appropriate, and modifying as required, to ensure that they all contain roughly the same contents.
- Gift packing requires placing the checked gifts in cartons, ready to be sent onto our charities. Please wear something comfortable. It is a nice workout!
- On the form you can fill in your preference. However we are sometimes short of packers, so may ask you to switch if we need the extra support!
- Water coolers are available on site and we very often have some yummy homemade treats to keep your energy up!
- 所有志願者必須年滿 18 歲,並且必須在當天前報名參加會議。我們不能容沒有預約。
- Yes please!! We are always in need of notebooks, pencils, sharpeners, soft toys and dental items.
- ●是的,每一筆捐款都會帶來幫助。您可以在當志願者當天攜帶支票或現金,或探訪我們網站上的捐款頁面。 donation page here on the website. Thank you.
- The available volunteering slots are visible on the sign up form. If a day isn’t mentioned, then it means the slot is fully booked. If last minute slots do become available, then we will send out WhatsApp messages to the volunteering group.