FAQs

• Please check the drop off locations here from end October 2025.
• Please note that we only have our temporary, donated office space for a very short term, so unfortunately we are unable to receive gifts after the deadline of Friday 14th November 2025.

Indeed you can – please click here.

• Ideally, boxes should be approximately 30cm x 19cm x 10cm – roughly the size of an adult shoe box. We kindly ask that you don’t use boxes that are oversized or too small as that presents us with shipping challenges.  But if you are looking to be sustainable, then feel free to use a reusable bag or backpack.

• Yes please. Please wrap the box and lid separately (please don’t seal the box) as we need to check the box contents prior to  shipping.  We also love to receive boxes that have been painted, drawn on, wrapped or decorated in any way that is festive!

• Each box is checked before it is sent on to its recipient, but you can wrap an elastic band around it to keep the contents safe.

• No, it is possible to use a reusable bag – please keep this to a similar size as the shoe box and fill it in the same way. This way, you are helping us to improve upon our sustainability and provide the child with a big they can use for school or storage at home.  Be careful not to include fragile items that could be easily broken in transportation

• No food thank you.  Please visit our how to make a box/what to pack & what not to pack for a full list of what can and cannot be included.

• Yes – As the gifts are given out to children in specified age and gender groups, we like them to be fairly standard and to include all the essential items. Stationery and board games are always the most loved items!

• We check the gifts to ensure the contents are appropriate for their intended recipients – as indicated by the donor’s choice on the gift sticker.  Fairness is important to us, so we need to ensure each gift contains all the required elements.  In addition, some of our gifts travel overseas, so we need to ensure that the box’s contents comply with international customs.

• Given the amazingly huge volume of gifts received, it is impossible for us to keep tabs on each one. But by specifying age and gender on your gift sticker, you will have a rough idea of its recipient.  Just remember that you are giving a tremendous gift that will make a child very happy!

• No thank you.  Each gift must only contain new items.  But if you are looking to make your box more sustainable, then consider eco-friendly contents (wooden pencils, recycled notepads) and gift them in a reusable bag, rather than a box.

• Yes please – click here! Thank you.

• No problem. We also welcome reusable bags/drawstring backpacks/book bags.  Please make sure they are approximately the size of a piece of A4 paper and sturdy enough to protect what’s inside.