FAQs

• Please check the drop off locations here from end September 2023.
• Please note that we only have our temporary & donated office space for a very short term, so unfortunately we are unable to receive boxes after the deadline.

Indeed you can – please click here.

• Ideally, boxes should be around 30cm x 19cm x 10cm – roughly the size of an adult shoe box. We kindly ask that you don’t use boxes that are oversized or too small!

• Yes please. Please wrap the box and lid separately (please don’t seal the box) as we need to check the box contents for shipping.  We also love to receive boxes that have been painted, drawn on, wrapped or decorated in any way that is festive!

• Each box is checked before it is sent on to its recipient, but you can wrap an elastic band around it to keep the contents safe.

• No, it is possible to use a reusable bag – please keep this to a similar size as the shoe box and fill it in the same way. This way, you are helping us to improve upon our sustainability.  Be careful not to include fragile items that could be easily broken in transportation

• Please visit our how to make a box/what to pack & what not to pack for a full list of what can and cannot be included.

• Yes – As the boxes are given out to children in specified groups, we like them to be fairly standard and to include all the essential items. A soft toy is always  the most loved item and is quite often missing from boxes! 

• We check the boxes to ensure that the contents are appropriate for their intended recipients – as indicated by the donor’s choice on the box sticker. In addition some of our boxes travel overseas, so we need to ensure that the box’s contents comply with international customs.

• Given the amazingly huge volume of boxes received, it is impossible for us to keep tabs on each individual box. But by specifying age and gender on your box sticker, you will have a rough idea of its recipient.  Just remember that you are giving a tremendous gift that will make a child very happy!

• It is our preference that each box contains new items only. But if you are looking to make your box more sustainable, then consider eco-friendly contents (wooden pencils, recycled notepads) and gift them in a reusable bag, rather than a box.

• Yes please – click here! Thank you.

• No problem. We also welcome reusable bags/drawstring backpacks/book bags.  Please make sure they are approximately the size of a piece of A4 paper and sturdy enough to protect what’s inside.