frequently asked questions
We’ve created our FAQs to enable you find out all that you need to support Box of Hope, and create a fabulous gift. Of course, if you still have a question, then please do contact us and we will be only too happy to help.
frequently asked questions
Make a Box Of Hope and drop it at our assortment centres. We will sort, package and ship your boxes and gift them to underpriviledged Children across communities throughout Asia.
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General Questions
- Please check the drop off locations here from end October 2025.
- Please note that we only have our temporary, donated office space for a very short term, so unfortunately we are unable to receive gifts after the deadline of Friday 14th November 2025.
Indeed you can – please click here.
- Ideally, boxes should be approximately 30cm x 19cm x 10cm – roughly the size of an adult shoe box. We kindly ask that you don’t use boxes that are oversized or too small as that presents us with shipping challenges. But if you are looking to be sustainable, then feel free to use a reusable bag or backpack.
- Yes please. Please wrap the box and lid separately (please don’t seal the box) as we need to check the box contents prior to shipping. We also love to receive boxes that have been painted, drawn on, wrapped or decorated in any way that is festive!
- Each box is checked before it is sent on to its recipient, but you can wrap an elastic band around it to keep the contents safe.
- No, it is possible to use a reusable bag – please keep this to a similar size as the shoe box and fill it in the same way. This way, you are helping us to improve upon our sustainability and provide the child with a big they can use for school or storage at home. Be careful not to include fragile items that could be easily broken in transportation
- No food thank you. Please visit our how to make a box/what to pack & what not to pack for a full list of what can and cannot be included.
- Yes – As the gifts are given out to children in specified age and gender groups, we like them to be fairly standard and to include all the essential items. Stationery and board games are always the most loved items!
- We check the gifts to ensure the contents are appropriate for their intended recipients – as indicated by the donor’s choice on the gift sticker. Fairness is important to us, so we need to ensure each gift contains all the required elements. In addition, some of our gifts travel overseas, so we need to ensure that the box’s contents comply with international customs.
- Given the amazingly huge volume of gifts received, it is impossible for us to keep tabs on each one. But by specifying age and gender on your gift sticker, you will have a rough idea of its recipient. Just remember that you are giving a tremendous gift that will make a child very happy!
- No thank you. Each gift must only contain new items. But if you are looking to make your box more sustainable, then consider eco-friendly contents (wooden pencils, recycled notepads) and gift them in a reusable bag, rather than a box.
- Yes please – click here! Thank you.
- No problem. We also welcome reusable bags/drawstring backpacks/book bags. Please make sure they are approximately the size of a piece of A4 paper and sturdy enough to protect what’s inside.
FAQS FOR SCHOOLS
- We’d love to have you on board! Please contact our School Liaison, schoolteam@boxofhope.org to get started. There is a short form to complete to help us give you everything you need.
Yes we’d love to! Contact The school team to find out more!
- Please email your Box of Hope School Contact for support
- Once the sticker requests have been sent to the printers we can not guarantee more stickers – but you can print your own! Please click here to access the sticker file.
- Click here to access them in the schools’ area or email your BoH School Contact.
- Our logistics company can only collect directly from schools donating over 50 gifts. But if you have less than 50, we would still love you to participate and you are welcome to drop them off at one of our designated locations – click here and go to where to take my gift to find out where.
- We are reliant on our logistics partners generously volunteering their resources and availability. Therefore, we can not guarantee a specific time or date, but if you let us know in plenty of time, we can consider requests when planning.
- Please coordinate with your BoH Contact for support and further information.
- We support a large number of charities all across Asia and given the logistics involved we can’t guarantee that your gifts will be sent to a specific location. Please know that each gift goes to a child who really needs it.
- It would be great if someone could wait at the school for our logistics team to arrive. Our schedule is very tight so it will be tricky to change the time once it is arranged.
- Simply stack them up. Our logistics team will come with large cartons to put the gifts in. Please don’t put them in plastic bags or put rope around them.
No, our logistic team will load all the gifts by themselves.
- All gifts are automatically entered into the design competition and our volunteers have the tricky task of choosing those that are best decorated and beautifully filled! Don’t forget to put your name and school on the gift sticker!
- We request that Secondary students create boxes that we can give to teenage recipients. Things like notebooks, school stationery, caps, socks, wallets and small soft toys are always well received. Secondary students can also use Box of Hope as a means for earning CAS points towards their IB. For more information on ways to do this, please send an email to schoolteam@boxofhope.org.
FAQS FOR Corporates
- Welcome! Contact our Corporate Team @ corporates@boxofhope.org to get involved.
- Yes we are happy to share our communications tools
- Please click here
- Due to inflated shipping costs, we must charge our corporate supporters $30 HKD per donated gift. We will invoice you for this, once your total gift numbers are confirmed. We hope that you understand.
- Unfortunately, we cannot provide receipts for individual gifts donated, but can provide for financial donations.
- Yes! Please contact our Donations Team at donations@boxofhope.org
- We run corporate volunteering sessions for teams of 12, in return for a donation of $8,000HKD. These three-hour sessions, provide great insight as to what goes on behind the scenes and make a positive contribution to our operations. AM and PM sessions run through November – please contact the Corporate Team to find out more.
- Whilst many of our charities are happy to share photos of their happy gift recipients, some are not, and we must respect the privacy of those under their care.
- Please see the list for teenage or baby items on the corporate site.
FAQS FOR Volunteers
- We prefer that volunteers come for the entire three-hour shift. With thousands of gifts to check, we need a committed team. Please come on time as we give each team an introductory session to ensure we are all aware of the task at hand. Thank you.
- Gift checking involves opening all of the gifts that we receive to ensure their contents are age/gender/destination appropriate, and modifying as required, to ensure that they all contain roughly the same contents.
- Gift packing requires placing the checked gifts in cartons, ready to be sent onto our charities. Please wear something comfortable. It is a nice workout!
- On the form you can fill in your preference. However we are sometimes short of packers, so may ask you to switch if we need the extra support!
- Water coolers are available on site and we very often have some yummy homemade treats to keep your energy up!
- All volunteers must be aged 18 years and over and must have signed up to the session before the day. We cannot accommodate walk-ins.
- Yes please!! We are always in need of notebooks, pencils, sharpeners, soft toys and dental items.
- Yes, please every donation will help. You can bring a cheque or cash on the day you volunteer, or visit our donation page here on the website. Thank you.
- The available volunteering slots are visible on the sign up form. If a day isn’t mentioned, then it means the slot is fully booked. If last minute slots do become available, then we will send out WhatsApp messages to the volunteering group.
Schools schoolteam@boxofhope.org
Corporates corporates@boxofhope.org
Individuals info@boxofhope.org
Donations in kind donations@boxofhope.org
Volunteering volunteersteam@boxofhope.org
Media info@boxofhope.org
Finance info@boxofhope.org